How do I request a Jordan Pass refund if my flight was cancelled?

Go to jordanpass.jo/refundticket.aspx, fill in the form and attach the flight cancellation email from your airline. The email must show your name and the original flight dates. Jordan Pass management will then review and approve or reject your request.

Is Wadi Rum included in the Jordan Pass?

Yes. The Wadi Rum Protected Area entry fee of 7 JOD is covered by the Jordan Pass. You present the pass at the visitor centre gate on arrival.

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Jordan Pass Guide

Is Jordan Pass Refundable?

Q: Is Jordan Pass refundable?

Normally no, the Jordan Pass is non-refundable. However, if your flight was entirely cancelled by the airline, you can submit a refund request at jordanpass.jo/refundticket.aspx and management will review your case.

Q: How long is the Jordan Pass valid?

The Jordan Pass is valid for 3 months from the date of purchase. Once you first use it at an attraction, a 14-day window begins from that day and all visits must happen within those 14 days.

The short answer: normally no. But if your flight was cancelled, there is an exception. Here is everything you need to know.

Updated March 2025 · 5 min read

With ongoing tensions in the Middle East affecting flight routes to Amman, thousands of travellers have found themselves in a frustrating situation: a trip to Jordan cancelled at the last minute and a Jordan Pass already purchased sitting unused. So, is the Jordan Pass refundable?

The official Jordan Pass cancellation policy is clear, but there is an important exception introduced specifically for flight cancellations. This guide covers everything: how the Jordan Pass works, what the standard refund policy says, and exactly how to request a Jordan Pass refund if your flight was cancelled by the airline.

What Is the Jordan Pass?

The Jordan Pass is an official tourist pass issued by Jordan's Ministry of Tourism and Antiquities. It bundles two key benefits into a single purchase:

Jordan visa fee waiver — the tourist entry visa (normally 40 JOD) is included in the pass provided you stay in Jordan for at least 3 nights.
Free entry to 40+ attractions — including Petra, Wadi Rum Protected Area, Jerash, the Dead Sea and many more.

⏱ Jordan Pass Validity: Key Facts The pass is valid for 3 months from the date of purchase. Once you use it for the first time at any attraction, a 14-day window begins from that day. All visits must happen within those 14 days. If the pass expires unused before the 3-month deadline, it can no longer be used.

Is the Jordan Pass Normally Refundable?

⛔ Standard Policy: Non-Refundable Under normal circumstances, the Jordan Pass is non-refundable. This is the official cancellation policy stated on the Jordan Pass website. If you simply change your travel plans or decide not to visit Jordan, you cannot claim a refund.

However, an unused pass remains valid for 3 months from purchase. If you postpone your trip (not cancel it entirely), you may be able to use the same pass on your rescheduled visit, provided it falls within that 3-month validity window.

Situation	Refund possible?
Changed your mind or rescheduled voluntarily	No
Pass unused within 3-month validity	Not refundable — but still usable
Flight cancelled entirely by the airline	Can request — reviewed case by case
Pass partially used	No

Flight Cancelled? You Can Request a Refund

If your flight to Jordan was entirely cancelled by the airline, not just rescheduled and not cancelled by you, the Jordan Pass team has introduced an official refund request process. This exception was put in place specifically for passengers affected by flight cancellations beyond their control.

✅ This applies to you if:

Your airline cancelled your flight entirely (not a voluntary cancellation on your part)
You have not used the Jordan Pass yet
You have written proof of the cancellation from the airline

Refund requests are reviewed by Jordan Pass management on a case-by-case basis. Approval is not automatic, but the option exists and is officially supported.

How to Request a Jordan Pass Refund After a Flight Cancellation

Follow these steps to submit your refund request:

Prepare your documentation You will need the flight cancellation email sent to you by the airline (it must clearly show your name and original flight dates) and a brief written refund reason with any supporting documents.

Go to the official refund page Visit jordanpass.jo/refundticket.aspx, the only official channel for Jordan Pass refund requests.

Submit your request with attachments Fill in the form and attach your flight cancellation email and supporting documents. Make sure the airline email clearly shows your name and flight dates. This is mandatory.

Wait for the review Jordan Pass management will review your case and either approve or reject the refund. You will be notified by email. There is no fixed timeline, so be patient and check your inbox including spam.

⚠️ Important: Flight must be cancelled by the airline The refund process is available only for flights cancelled entirely by the airline. If you cancelled your own flight, chose to change your plans, or your flight was only delayed and not cancelled, this exception does not apply.

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Frequently Asked Questions

Can I get a refund if I cancelled my own flight?

No. The refund exception applies only when the airline cancels your flight entirely. Voluntary cancellations or changes are not covered.

How long is the Jordan Pass valid after purchase?

The pass is valid for 3 months from the date of purchase. Once you first use it at an attraction, a 14-day validity window begins from that day.

What if my pass expires before I can travel?

If the pass expires unused and your trip was cancelled due to an airline cancellation, you can still submit a refund request via the official form.

Is the Wadi Rum entry included in the Jordan Pass?

Yes. The Wadi Rum Protected Area entry fee (7 JOD) is covered by the Jordan Pass. You will need to present your pass at the visitor centre gate.

Where can I contact Jordan Pass directly?

You can reach the Jordan Pass team at info@jordanpass.jo or visit the official website at jordanpass.jo.

What to Do Now If Your Jordan Trip Was Cancelled

The Jordan Pass is normally non-refundable. But if your airline cancelled your flight entirely, you have a legitimate path to get your money back. Submit your refund request through the official Jordan Pass refund page, attach your airline cancellation email with your name and flight dates clearly visible, and wait for management to review your case.

If you are postponing rather than cancelling your Jordan trip, first check whether your pass is still within the 3-month validity window from purchase. You may be able to use the same Jordan Pass on your new travel dates without needing a refund at all.

We hope your trip to Jordan happens soon. Wadi Rum will be waiting. 🏜️